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Helpmates Experience Related to the City Since 1972, Helpmates has been providing temporary, full-time and other innovative staffing concepts to a wide variety of private and public clients throughout Orange County and Southern California. As the needs of our clients and employees have developed and changed, sometimes with very little advance notice, Helpmates has proactively embraced a Continuous Improvement philosophy. This philosophy has allowed us to create and implement innovative solutions to staffing challenges, which directly benefits our clients and employees/Specialists. A few examples include: • Designing a staffing model that reduced overtime, increased productivity and saved our client over $2 Million annually in direct labor costs led by: o Mario Soto o Rosalie Villa • Identified and re -engineered a manufacturing process which reduced workers' comp frequency by 80%, increased employee satisfaction and reduced turnover by 50%, potentially saving millions of $$ in workers' comp costs, workplace related lawsuits and employee downtime. o Mario Soto o Helpmates Risk Manager • Identified and upgraded a recruiting and hiring process for a large project of clerical workers, which increased productivity by 35%, while reducing FTE headcount and employee turnover ... out of 26 staffing services used nationally, we were ranked number one! This effort was led by: o Mario Soto o Rosalie Villa • Embraced Federal Law and technological change and were one of the first staffing services in Southern California to combine E -Verify and Social Security matches to adhere to the Federal employment law, with no exceptions ... a commitment to practicing our Helpmates Value of Honesty and Integrity • Embraced technological change and invested early in the ability for candidates to utilize online tools to apply, take assessments and use all of the skill improvement training modules, at no cost to the candidate or Specialist • The first staffing service in Southern California to mandate gaps of employment verification as part of the hiring criteria to minimize the impact of predator candidates with Helpmates and our client worksites • The first staffing service in Southern California to implement candidate integrity testing, in addition to the myriad of other candidate checks, as outlined on pages 11-12. The first staffing service in Southern California to require all full time Helpmates staff to become Certified Staffing Professionals through the American Staffing Association and to maintain this credentialing as a condition of employment. Only 4% of the staffing companies in the industry actively promote this professional certification and employee development opportunity • One of only a few staffing services nationally (<100), and even fewer locally (<3) that are ASA Workers' Comp Certified for best practices and annually pass a rigorous worksite audit, out of 17,000 staffing services nationally • Helpmates is the first to earn Safety Standard of Excellence Mark From American Staffing Association and National Safety Council. The program was designed by Helpmates Staffing Services 7 RFP 18-009 Response 251-111