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Employee Survey and the ASA turnover statistics, that our process and programs are highly valued by our Specialists. Skills Assessment and Testing Every Helpmates Specialist is professionally screened and evaluated to ensure quality, production of work and work behavior by the following methods: Detailed Employee Applications • Work experience • Educational background Basic Clerical Testing • Three (3) most recent jobs • Ability to follow directions • Ability to categorize items alphabetically • Basic math • Handwriting • Spelling • Typing Speed & Accuracy Helpmates Prove It! Our offices are equipped with the Helpmates Prove It Evaluation and Training System*. The Helpmates Prove It system thoroughly assesses the skills of all clerical/administrative personnel, with hands-on, practical tests and program simulations. This system allows us to customize evaluations to match specific client requirements. Secretarial/Clerical • Drafting of General Correspondence • Typing Speed and Accuracy • Statistical Typing • Transcription Data Entry • Alpha • Numeric • Ten Key/Reverse Ten Key Software • Microsoft Word • PowerPoint • WordPerfect • Windows • Excel • MAC • Lotus 1-2-3 • Access Skills Enhancement • Typing • Word processing/Windows • Ten Key/Reverse Ten Key *This assessment and skills enhancement technology is available for client utilization when evaluating your own full-time applicants. Helpmates Prove It! has the capability to assess in excess of one thousand different skill sets. All testing, assessments and skills enhancement on the Helpmates Prove It! system will be done at no charge to the City or to any Helpmates Specialists. Communication Plan — Temporary Employee/Specialist Ordering Process The fourth piece of our process is to maximize the effectiveness of communication between the City and Helpmates. As part of our unique service offerings to the City, and as a means to make working with us as simple and efficient as possible, we will customize whatever ordering and communication process is most preferred by the City. The process for ordering a Specialist generally includes the following: • City representative deciding how many and which job classifications • Add/delete any specific skills/experience required • Determine length of assignment, start date, and reporting details • Determine location, hours required and other location specific details Helpmates Staffing Services 13 RFP 18-009 Response 251-117