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Preventing Service Disruption <br />Minimizing Behavioral/Performance Problems <br />CathyJan Enterprises, Inc.i dba. H13 Staffing strives to minimize behavioral/performance problems.before they <br />escalate because we recogniie that unresolved 'issues cause disruption and disharmony in, the wofkplace. <br />reducing.production and inere'as ngstress. <br />The process starts by corilmunicating to the contract employee exactlywhat'Is.expected of them relating to. <br />their project duties, time lines, attitudes & engagement, and dependability. <br />Corrective Actions ForPerformance Issues. <br />When workplace disruptions of any type occur (supervisor makes us aware through a "quality assurance call" <br />that we'initiate•or we receive notification •from the supervisor), We. III inform our employee of the infraction; <br />that they are being logged,.:and make sure the employee understands that the behaviors are,unacceptable:. <br />After the third subsequent infraction„the contract. employee will be terminated and a replacement will, take <br />over. <br />CathyJon Enterprises, Inc., dba. HB Staffing 'begins to identify a potential replacement When there is a <br />disruption that continues to escalate. <br />The goal of Ha Staffing is to maintain a pact of applicable candidates.thatcan step in at a'moments notice if <br />and when the need arises. There will be a ramp up period to train,"succeeding employees; but we wiil'.ensure <br />that they will be as closely aligned in skilis and .background to the government environritent as possible to <br />ensure a smooth transition and shorter time line for acclimation. <br />Contract Management <br />We manage public agency/County master and subordinate contracts daily and have a flawless record In <br />administering and abiding by the conditions set forth. <br />Affirmative Action <br />It is the polity of CathyJon Enterprises, Inc.; dba HS Staffing to provide equal employment opportunity <br />/affirmative action to all employees and applicants for employment in accordance. With all applicable <br />federal, state, or local, executive orders, regulations and laws. 4Vewill notengage• in anyforrii of <br />prohibited employment discrimination.. <br />Lawsuits/Litigation <br />CathyJon Enterprises;.lnc., dba. HB Staffing has no'lawsuits or litigationaftive or pending nor haveme.had <br />any since our company's founding in 2000.: <br />Debarment:andiSuspensfon <br />CathyJan Enterprises„ Inca dba HB Staffing certifies that neither it nor its principals or subcontracts is <br />presently debarred; suspended, proposed for debarment, declared. nelfgible; or voluntarily excluded from <br />participating in this transaction by any federal department or agency 'as required.by Executive -Order <br />'12549; <br />F.urther'we.affirm that we have no record of unsatisfactory performance. with the CITY OF <br />SANTA ANA: <br />cs <br />OfyriJBanroAno RFP No 1909 .r, �,.�tn,�,., Catliylon Eererprises,Gc„d6a.HB3ro/fing 12 <br />�NI!ra Lw„rcu, <br />i.ros7 <br />� J <br />- - 251-Z8 <br />