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City of Santa Ana Proposal to Provide Solid Waste Consulting Services UP NO.: 18-006 ways for many communities throughout the State. Depending on factors such as timing and the desired depth and range of outreach, there are trade-offs to consider, and as such, selecting a consultant with significant experience in this area is critical in designing an effective outreach plan. HF&H recognizes that real data from the public can be an invaluable resource in evaluating what franchising options will be best suited for the City. HF&H has performed surveying work for several agencies in recent years, and will build upon what we have learned to solicit, analyze, and report data from businesses and other stakeholders in Santa Ana. When we supported the City of San Jose with its analysis of commercial franchise options and then its transition from a non-exclusive franchise system to an exclusive commercial franchise system, we helped the City plan its public input process; developed a 20-question survey to solicit input from businesses about their recycling needs, service priorities, and cost of service; and, drafted a 70- question survey for the City's 24 non-exclusive haulers to complete regarding the services provided and preferences regarding the future franchise system and policies. In 2014, HF&H used surveying and field assessment strategies to assist the City and County of Sacramento in better understanding how the current system was functioning, particularly how well commercial and multi -family customers were being served, and to aid City and County staff and elected officials in establishing a baseline from which to develop the future of the program. Most recently, in 2016, HF&H used a combination of online surveys and targeted public workshops specifically to engage commercial customers in San Diego County and the Town of Truckee. Nearly all of our outreach project descriptions below provide several examples of projects that highlight our experience engaging stakeholders and providing public outreach. Examples of HF&H Experience with Stakeholder Engagement and Outreach e- City of San Diego • 8 iterative stakeholder meetings Zero Waste Plan City of San Diego • Forming and working with solid waste advisory committee Long -Range Resource Management Plan County of San Diego • Online survey of commercial/residential customers High Diversion/Zero Waste Strategic Plan • 6 public workshops including 1 livestreaming meeting • 1 commercial stakeholder workshop 4 one-on-one hauler meetings and 1 hauler workshop • 5 special interest group meetings City of Los Angeles • 8 stakeholder meetings with business, industry, Hauler Franchise Initiative environmental, and community groups City of San lose • Online survey of commercial customers Commercial Solid Waste System Redesign . Development of a strategy for public meetings • 1 business association workshop • Facilitation of evaluation panel with commercial sector representatives City and County of Sacramento • Online survey of commercial /multi -family customers and Commercial System Review property managers • On -site observations at business/multi-family premises • 5 workshops with businesses, business associations, haulers April 4, 2018 Page 19 I-IF&H Consultants, LLC