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EXHIBIT 2 B. Describe if your organization will provide case management, job retention services, mentoring and ensure the participants attains their goals. Case management will continue to be provided to ensure challenges are identified and services implemented forjob retention. Mentoring and tutoringwill also be provided as needed to ensure goals are achieved. C. Describe how your organization will ensure that youth meet the performance indicators during the follow-up period. Case managers keep contact logs on exited participants and file monthly reports and quarter reports on status, barriers identified and individual progress, Case Managers also during the follow-up period are sources of encouragement for the participant to seek higher education or develop new attainable goals for continued success. Documentation to provide evidence of performance includes but is not limited to: pay stubs, direct contact with employers, participant probation or employment reviews. Communication is a key component to the follow-up services and consistent reminders that OCCC support services will continue to be available to assist with needs. D. Describe if your organization will provide youth with incentives or supportive services during follow-up to assist youth retention. Santa Ana WIOA participants will receive follow-up services for twelve months after they finish the program. Their case manager will contact them once a month or more, as needed. They can receive monthly transportation services: a bus pass or gas card. They will receive job leads from both their case manager and the Corps -to -Career Specialist, as well as resume help and other work readiness assistance. They are eligible for help with interview outfits and/or work uniforms. In addition OCCC will also refer those who qualify to the Americorps scholarship program. The OCCC will also refer them to other organizations for additional services. E. How often will the youth be engaged or receive services during the follow-up period. At a minimum our case managers make contact monthly but are available on an as needed basis. 15. WIOA Performance Indicators A. Include a flow chart or visual aid or brief explanation of how your organization will meet the following WIOA Performance Indicators: See the attached flow chart immediately following the narrative to the questions below. 1. Percent of participants who are in education or training or unsubsidized employment during the 211 quarter after exit. EXHIBIT A 25H-144