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ARTICLE XV <br />15.0 GRIEVANCE REVIEW PROCEDURE <br />15,1 Definition of a Grievance. A grievance shall be defined as a timely <br />complaint by an employee or group of employees or CASA concerning the <br />interpretation or application of specific provisions of this MOU, or of the rules <br />and regulations governing personnel practices or working conditions of the <br />City, except, however, those matters specifically assigned to the jurisdiction <br />of the City Personnel Board by those provisions of the City Charter and the <br />Civil Service Rules and Regulations. <br />15,2 Informal Process - First Steo <br />A. An employee and/or his or her designated representative must first <br />attempt to resolve the grievance on an informal basis through <br />discussion with his or her Immediate supervisor without undue delay, <br />but in no case, beyond a period of fifteen (15) business days after the <br />occurrence of the alleged incident giving rise to the grievance, or <br />when the grievant knew or should have reasonably become aware of <br />the facts giving rise to the grievance. <br />B. Every effort shall be made to find an acceptable solution to the <br />grievance through this informal means at the most immediate level of <br />supervision. <br />C. In order that this informal procedure may be responsive, both parties <br />involved shall expedite this process. If, within fifteen (15) business days, <br />a mutually acceptable solution has not been reached at the informal <br />level, the employee and/orthe employee's designated representative <br />shall then set forth the grievance in writing, indicate the nature of the <br />action desired, sign it, and submit it in duplicate to the employee's <br />Department Head. If the Department Head is the immediate <br />supervisor, the employee may proceed directly to the City Manager or <br />his or her designee: At this point, the grievance review process. <br />becomes formal. Should the grievant fail to file a written grievance, <br />and in the manner specified above, within fifteen (15) business days <br />after first discussing the grievance with the employee's immediate <br />supervisor, the grievance shall be barred and waived. <br />CONFIDENTIAL ASSOCIATION OF SANTA ANA(CASA) MOU; 2017-2018 Page55 <br />rSJJY•L <br />