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GENERALFUND <br />POLICE DEPARTMENT <br />PROGRAM <br />Communications <br />01114465 <br />Sfafementot.Purpose <br />To provide timely, accurate and responsive telecommunication services to the community and Police <br />Department <br />c tsrtrjt7i._n!ti ? _mr iTt : h F'MY ...... ME� :m <br />FY 2016-17 <br />* Completed 2 year cycle of mandatory P.O.S.T training for staff, achieving 100% compliancy <br />* Completed Customer Service training for remaining staff <br />* Training for and implementation of the new TriTeeh CAD system, as the first component of the department <br />- <br />wide integrated software system. <br />* Continued to seek solutions to reduce overtime <br />FY 2017-2018 <br />* 3 Dispatchers and 1 CSO successfully passed probation <br />* Began training all personnel in Mass Casualty Incidents <br />* Completed Communiation Training Officer Manual <br />ActionPWWI drFY2017'18p'� , ,'i... .,',.. <br />Continue new 2 year cycle of mandatory P.O.S.T training for staff, to achieve 100% compliancy <br />* Train all personnel in Mass Casualty Incidents <br />" Seek to recruit 1-2 additional part-time employees <br />Deploy TRU staff back to TRU to reduce reports being handled by Field Operations <br />Attain full staffing to reduce overtime acrd allow for shift supervisors to not be factored into minimum <br />staffing levels. <br />* Establish a Communications Training Coordinator Position <br />* Implement a new Trade Policy based on Code of Federal Regulation Title 29 <br />* Review, Update, Approve and Publish Cormnmrieation Division Policies <br />* Staffing Study <br />_. PERFORMANCEMEASURES <br />Actual,;; <br />Actual ,: <br />PROJECTED <br />Objectitie". <br />..... ..€F1 <br />, - . <br />S <br />': FY 17-18= <br />Service Level <br /># of 911 calls processed <br />171,192 <br />155,405 <br />150,000 <br />150,000 <br /># of calls for service dispatched <br />142,162 <br />151,087 <br />142,000 <br />145,000 <br /># of telephone calls handled by dispatch <br />406,445 <br />395,335 <br />405,000 <br />406,000 <br />%911 calls answered/15 sec seized (avg.) <br />90.71 <br />87.35 <br />87.6 <br />90 <br />°/ 911 calls answered/15 sec. ring (avg) <br />93.89 <br />91.41 <br />91.9 <br />93 <br /># Audio Recording Processed <br />1,598 <br />2,133 <br />2,100 <br />2,200 <br />2-95 <br />