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INTERNAL SERVICE FUNDS <br />FINANCE & MANAGEMENT SERVICES PROGRAM <br />Central Services 07110100 <br />Statement of Purpose <br />To provide reprographic and messenger services to all City Agencies. <br />This program provides in-house, at -cost services to the City Council and all Agencies. Efficient mass reprographic <br />duplication, special one-time print order photocopying, and direct and confidential delivery messaging services with door- <br />to-door delivery are part of standard customer service operations. <br />All regular delivery mail received is routed securely to its destination. Special delivery express and overnight mail is <br />delivered by Messenger on arrival to destination. Reprographic orders are also delivered after production. Agencies can <br />utilize online capabilities to forward digital document for perfect'blaeldwhite and vivid color copies. <br />Accomplishments in FY 2017-18 <br />* Repaired.leakmg hydraulics in the paper cutter utilizing Building Maintenance's staff. <br />* Conducted a biennial Customer Service Satisfaction survey to Central Services customers with positive results. <br />* Maintained a positive operating fund balance. <br />Action Platt for FY x098.19 <br />* Initiate the first of two 1 -year extensions of the Managed Print Services contract. ' <br />* $1.00'buyout of 90 copiers at the end of the lease. <br />* Replacement o€32 copiers at the end of the lease with new leased equipment. <br />* Conduct an annual survey of City Employees to determine the service levels of Managed Prim Services vendor. <br />* Continue to maintain Managed Print Services contract, <br />* Continue to maintain Reprographic Paper and Envelopes contract. <br />* Continue to maintain Offset Printing contract. <br />* Continue to maintain Presort Mail Services contract. <br />* Continue to provide excellent customer service based on survey results. <br />* Continue to maintain a positive operating budget. <br />Actual <br />Actual <br />Estimated <br />Objective' <br />PERFORMANCE MEASURES <br />FY 15-16 <br />FY 16.17 <br />FY 17-18 <br />:FY 18.19 <br />Service Level <br /># of in-house impressions made <br />2,540,049 <br />2,321,192 <br />2,085,260 <br />2,000,000 <br /># of pieces of outgoing mail posted <br />297,736 <br />264,321 <br />278,622 <br />250,000 <br />Efficiency <br />Avg. # of days to complete duplicating requests <br />t <br />1 <br />1 <br />1 <br />% of copy requests completed Win 2 work -days <br />100% <br />100% <br />100% <br />100 <br />Savings on Metered Mail <br />$6,925 <br />$5,659 <br />$9,288 <br />$7,500 <br />3-2 <br />