CITY BUDGET BINDER FY 2018-2019_75A-1

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- - -- INTERNAL SERVICE -FUNDS - - INFORMATION TECHNOLOGY PROGRAM Tecbnology Plan 109 Statement of Purpose To implement the recommendations ofthe City Information Systems SnategicPlnn, The Plan is intended to help the City achieve its objectives by implementing modern information systems tlu o ghout the City at the least cost to the community. This program provides a road map for information technology consisting of projects on computing and connectivity infloastructure, citywide support systems, applications, data management, and data sharing. The benefits boom this investment will include improved information access to support operations slid make service delivery more cost-effective. Accomplishmentsin FY2017-2018;; * Upgraded City computers Microsoft Office software to Office 2016 version * Implemented IT Service Management system to report, track, and manage incidents, service requests, and other IT items * Implemented an automated Public Records Request process with an online form and workflow * Expanded Interactive Voice Response(IVR) system to call Utility customers with past due balance to avoid water shutaffs * Developed payment interface for new Recreation Management System for Parks, Recreation, and Community Service * Began upgrading older Microsoft SQL Server databases to SQL Server 2016 " Upgraded Bank Positive. Pay system to reduce risk of check fraud * Integrated new parking citation system with the. City cashiering and payment collection system * Enhanced Land Management system features * Began redesigning the Citys website and implementation of a website Content Management System * Began implementation of an Agenda Management system to automate the. City Council meeting agenda development process * Began development of Dog License system replacement * Began upgrade of the Payroll / Human Resources system to a new version * Supported the implementation of a new benefits enrollment and PIR carbonating systems and processes * Began Implementation of an Asset Management system for Public Works infiastructure assets Expanded use of Geographic Information System(GIS) to additional spatial -related data and applications Began implementation of a Voice Over IP (VOIP) phone system to replace the City's legacy phone system * Implemented fiber-optic connectivity between City Hall and PD increasing bandwidth and network performance * Applied E -Rate discount program providing significant network equipment and operating cost savings * Began development of a fiber optic master plan and small cell strategy * Supported the implementation of a new PD Records Management System(RMS) * Implemented new cybersecurity network appliance and tools * Established public Wi-Fi Internet access for Roosevelt Community Center * Established network connectivity for new Work Center location * 'Upgraded, replaced, and maintained City computer servers, storage, power, and network equipment iAction Plan for FY 2018-2019 * Complete the City website redesign and implementation of the website Content Management System * Upgrade the Payroll/ Human Resources system and implement public -facing employee portal * Implement an Enterprise Budgeting System * Implement an employee Ewe reporting system * Complete implementation of new Dog License system replacement * Expand Open Data irritative and make more City datasets available to the public * Expand Public Records Request process to provide records electronically " Implement Interactive Voice Response (IVR) system for Dog License to allow customers to pay license by telephone * Implement a mobile app for Municipal Utility Services (MUS) customers to access and pay their account via a smartphone * Implement False Alarm system * Upgrade and enhance Enterprise Content Management System * Upgrade Financial and Business bnelligence (Reporting) systems * Continue upgrading older Microsoft SQL Server databases to SQL Server 2016 Continue implementing Voice Over IF (VOIP) phone system to replace the City legacy phone system " Upgrade Microsoft Exchange Email Server version * Complete development of fiber optic master plan and small call strategy * Support implementation of an Asset Management system for Public Works Infrastructure assets Refine IT service management processes including performance, governance, project management, and policy updates ;Actual ;' Actual "Actual ' ,Projected 4ikF0RMAJkCE MEASbRkS 'FY 15- 18" =fly '17 18 ,FY'16-J7_,,,, 18-11F Service Level Number of City email users supported 2,000 2,000 1,810 1,850 Number of PCs (desktops and laptops) 1,900 1,900 2,069 2,080 Number of mobile devices/users 700/290 780/325 810/477 850/500 Number of City staff with Internet connections 1,254 1,325 1.,576 1,600 ' new measure to reflect increasing use of mobile technology 3-21