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COMMUNITY DEVELOPMENT AGENCY <br />ECONOMIC DEVELOPMENT PROGRAM <br />Santa Ana W.O.R.K. Center One -Stop Program Various <br />$talement of Purpose z <br />To offerjob search assistance, job placement and basic skills education and employment training to all eligible <br />adults and youth and to assist the local business community with the training and hiring of employees. <br />The One -Stop Center is a multi -agency, multi -service shop designed to meet the employment assistance and training <br />needs of the community. The One -Stop provides job search intemet access, job search workshops, computer usage, <br />employment listings, career advisement, resume preparation and training/education courses. The One -Stop <br />Employment Resource Center is open to all residents. <br />Accomplishments in FY 16-17A FY 17-18j <br />* Relocated One -Stop Center to new offices at 801 W. Civic Center. <br />* Integrated new partners into service model. <br />* Continued to transition into WIOA Program including modifications to operations and internal policies and procedures. <br />* Opened satellite office at the Centennial Education Center. <br />* Coordinated and planned a Youth Job Fair. <br />* Assisted over 100 job seekers to obtainjob credentials/training. <br />* Hosted over 25 job fairs. <br />* Developed integrated program that included workforce and housing elements. <br />A6ton Plarufor FY'18-19 <br />* Certify WORK Center using State Hallmarks of Excellence. <br />* Expand hours of service at the Centennial Education Center. <br />* Increase job seeker credential rate by 20%. <br />* Host Youth Job Fair. <br />* Incorporate policy/procedures on electronic documentation in lieu of paper eopyr for clientele files. <br />* Apply for other workforce related grants and be successful in at least one award. <br />* Launch Incumbent Worker Program. <br />_ <br />"PERFtORMANCE'MEASURES <br />t Actual',•] <br />Actual',,` <br />Projected <br />;Proposed' ; _' <br />• ': FY 15 16 <br />``FY 1fi-17 .,. <br />FY 17-18`, <br />-'FY18-19 ` <br />Service Level <br /># of customers enrolled <br />438 <br />80o <br />712 <br />760 <br /># of individuals served by all partners <br />23,541 <br />13,000 <br />11,000 <br />15,000 <br /># of Rapid Response businesses served <br />7 <br />10 <br />6 <br />7 <br /># of Rapid Response laid -off workers served <br />279 <br />500 <br />220 <br />300 <br />Effectiveness <br />% of clients placed in jobs <br />80% <br />75% <br />73% <br />75% <br />Efficiency <br /># of individual training accounts issued <br />72 <br />s0 <br />95 <br />100 <br />4-21 <br />