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GENERAL FUND <br />POLICE DEPARTMENT <br />PROGRAM <br />Information Systems <br />01114425 <br />Statetnentiof Purpose.; , <br />To provide information systems support services to Department employees <br />Accompl'istiments`in:.FY2016.17 Arid FY 6-11-18d <br />* Launched new Computer Aided Dispatch (CAD) system <br />* Selected, configured, and installed new Mobile Data Computers (MDCs) <br />in police vehicles <br />* Launched new Records Management System (RMS) <br />* Migrated Police Department users to MS Office 2016 along with Windows 10 where possible <br />* Launched updated Jail Management System <br />* Upgraded data communications to police field vehicles <br />Replaced critically outdated systems within the Jail facility <br />Action Plan for.F..Y;'2d18 <br />* Enhance new Records Management System (RMS) <br />* Establish new standardized performance reports and dashboards <br />* Support Open Data activities by creating exports for public viewing <br />PERFORjNANCE MEASURES== <br />Actual;; <br />Actual <br />;Estirria'ted <br />Objective .= . <br />FY <br />FY;1.7=18? <br />Service Level <br /># of Support Tickets Handled <br />2,339 <br />2,285 <br />3,000 <br />3,000 <br />Efficiency <br />of Support Tickets Handled within 1 hour <br />26% <br />27% <br />35% <br />38% <br />of Support Tickets Handled within 12 hours <br />55% <br />57% <br />63% <br />65% <br />of Support Tickets Handled within 1 day <br />64% <br />67% <br />70% <br />75% <br />% of Support Tickets Handled within 2 days <br />72% <br />75% <br />79% <br />80% <br />% of Support Tickets Handled beyond 2 days <br />L- <br />28% <br />25% <br />21% <br />20% <br />