LEGAL AID SOCIETY OF ORANGE COUNTY (3)

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Benchmarks The project will serve 31 clients for the funding requested. To achieve these goals, the project will put into place the following criteria and benchmarks: 1. Advocacy and representation: The project strives to represent and advocate on behalf of families and children victimized by domestic violence and crimes. The project is committed to be the voice for this population which is continuously underserved. The benchmark for this project will be demonstrated through statistical reports of the various issues the families and children were provided with advocacy and representation. Although 31 clients will be served, many of the cases will have more than one legal issue addressed. 2. More Complex: The project will be distinguished by the more complex cases it will undertake. The project will not simply prepare documents, but will look at each case individual to strive to provide advocacy and representation. The benchmark will be the actual number of representations from the total number of clients served. Therefore, the project will seeks to grow and expand on this objective and criteria to assist families and children. 3. ESL outreach: The project values and understands the importance of conducting outreach to both ESL and non -ESL families with children. The goal is to reach families who would not necessarily contact Legal Aid Society of Orange County. The ESL population should be at least 40%. Therefore, this will be the benchmark and goal for the project. 4. The number of Collaborative partners: As part of its delivery of services to families and children victimized by domestic violence, LASOC will continue to build networks and collaborative partnerships with the courts, social service agencies, community-based organizations, schools and other agencies. This will be important to fully understand the population being served and to provide referrals which are outside the civil legal delivery of services. The benchmark will be to collaborate closely with at least 1 important stakeholder for referrals and other services for this project. )erformance Measures Matrix, LASOC's proprietary database and case management system, works in conjunction with LASOC's toll free Hotline and has many features that are embedded in the program and assist with determining eligibility, conflicts of interest, case acceptance and referrals. Matrix is used for opening and closing cases. The system incorporates scripts on several substantive legal areas which enables the Hotline intake workers to document all appropriate information related to the callers case to assist the attorney with providing advice and determining the services that should be extended to the client. The system captures and retains all appropriate data at intake; screens applicants for eligibility and case type; completes an immediate conflict check; makes data available In real time; has the capacity to share client and case data among offices and staff; securely transfers data; can generate reports; has the ability to assign funding source codes to cases and can be customized in house. These capabilities provide meaningful data for program evaluation, Including specialized reports that will be used to measure performance outcomes for this project. EXHIBIT A