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GENERALFUND POLICE DEPARTMENT PROGRAM Communications 01114465 statement bf Purpose, To provide timely, accurate and responsive telecommunication services to the community and Police Department Pr-2ll�IZ WE.. IN, FY 2016-17 * Completed 2 year cycle of mandatory P.O.S.T training for staff, achieving 100% compliancy * Completed Customer Service training for remaining staff * Training for and implementation of the new TriTech CAD system, as the first component of the deparmient- wide integrated software system. * Continued to seek solutions to reduce overtime FY 2017-2018 * 3 Dispatchers and 1 CSO successfully passed probation * Began training all personnel in Mass Casualty Incidents * Completed Communiation Training Officer Manual 'Action .Plan for -FY 2017-18 * Continue new 2 year cycle of mandatory P.O.S.T training for staff, to achieve 100% compliancy Train all personnel in Mass Casualty Incidents * Seek to recruit 1-2 additional part-time employees * Deploy TRU staff back to TRU to reduce reports being handled by Field Operations * Attain full staffing to reduce overtime and allow for shift supervisors to not be factored into minimum staffing levels. * Establish a Communications Training Coordinator Position implement a new Trade Policy based on Code of Federal Regulation Title 29 * Review, Update, Approve and Publish Communication Division Policies Staffing Study -,P MEASURES' ,' - Actual,';. , ' _ ;' Actual PROJECTED -:Objective `.=: FY 15-16 :.. FY;16-17 ..= Service Level # of 911 calls processed 171,192 155,405 150,000 150,000 # of calls for service dispatched 142,162 151,087 142,000 145,000 # of telephone calls handled by dispatch 406,445 395,335 405,000 406,000 %911 calls answered/15 sec seized (avg.) 90.71 87.35 87.6 90 %911 calls answered/15 sec. ring (avg) 93.89 91.41 91.9 93 # Audio Recording Processed 1,598 2,133 2,100 2,200 2-95