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GENERAL FUND <br />PLANNING & BUILDING AGENCY PROGRAM <br />Administrative Services 01116500 <br />Statement pi Purpose <br />To ensure that Santa ulna is a thoughtfully planned, wifely built, and well maintained community. <br />The Administrative Services Division is responsible for the management and coordination of all of the Planning and Building Agency services, <br />programs and policies. <br />General Responsibilities <br />- Managing the Department Budget <br />- Provide staffing, training standards, testing and processing of new personnel <br />- Maintain payroll records and reporting <br />- Manage acquisition of equipment and inventory control <br />- Manage and monitor department contracts and accounting <br />- Provide clerical support services <br />- Preparing annual reports, statistical data, and conducting research <br />- Administering policies and procedures, enforcing department regulations <br />- Manage and maintain department's webpage and social media accounts <br />SERVICE PROGRAM <br />PLANNING DNISION: <br />The Planning Division provides a fiamework in which the future social and economic well-being of the City's resident can be ensured through the adoption cis <br />comprehensive General Plan and development standards. This division also coordinates the delivery of services to developers. <br />BUILDING SAFETY DIVISION <br />New Construction Section <br />This section provides inspections for all new construction, conversions, and maintenance and repairs of buildings <br />to ensure compliance with Slate codes and City ordinances. <br />Permits and Plan ChedcSection <br />This sections provides review and approval of building construction plans to ensure compliance with building, <br />plumbing, heating, electrical, and handicapped requirements, as well as compliance with all State laws and <br />City ordinances. <br />CODE ENFORCEMENT DIVISION: <br />This division enforces Santa Ana Municipal Code provisions to ensure safe, orderly, and aesthetically pleasing <br />neighborhoods and commercial areas. <br />:::Accomplishments in:Fh'20a7.2018. <br />- Implemented new processes to better manage contracts, purchases, and budget <br />- Created workflows to produce efficiency for staff <br />- Developed and implemented the customer flow management system at City FIall and Ross Annex <br />- Tited PBA, PWA, Finance, Fire, and Police counter staff on the Q -uratic system <br />Created training manual for Rehab Pro and Q-matic <br />- Developed "How To" process for customer as it relates to Q -Matic <br />- Provided cross training to PBA Administrative Services staff <br />- Provided annual Staff Development for PBA staff <br />Provided monthly budget reports to PBA Division Managers and Public Works Agency <br />Provide excellent customer and clerical support services <br />'�=Achon Plan for FR 211162p1H - <br />- Develop "How to" processes for customer as it relates to Q-matic <br />- Develop Spanish and calendaring module for Q-matic (ponding funding approval) <br />- Assist in the review and implementation of the fee study <br />-Continue development Policies and Procedures to develop further efficiencies in PBA <br />- Continue to provide cross training to staff which includes secession planning <br />- Continue to provide PBA contract and budget management <br />- Provide excellent customer service and clerical support to internal and external customers <br />- Provide monthly Q-matic reports for PBA Division Managers and the Public Works Department. <br />- Streamline processes for the Planning and Building Agency. <br />- Find ways to create efficiency by utilizing technology. <br />2-111 <br />