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GENERAL FUND <br />PLANNING & BUILDING AGENCY PROGRAM <br />Code Enforcement 01116540 <br />':Statement.of Purpose .. � •°.. � .' <br />To improve the integrity of our neighborhoods through personalized neighborhood contact, education in code <br />requirements, quality inspections, responsive and dedicated personnel, and innovative processes. <br />Code Enforcement provides professional inspections throughout the City, responds to complaints concerning substandard <br />living conditions, health and safety codes, property maintenance standards, and land use of existing properties; issues citations <br />for violations of the Santa Ana Municipal Code. This section continues to be an active partner with the Police Department <br />and the City Attorney's Office in their fight against crime, Public Works Agency and their graffiti removal efforts, and with <br />the residents of Santa Ana through increase interaction with residents and neighborhood associations. <br />Accompbshmems m,FY,2017 2018 <br />- City recuperated over $200K in successful Implementation of receivership program to address long standing Dangerous & <br />Abandoned properties and completed RFP to hire outside council. <br />- Successful closure of over 90% of illegal dispensaries in partnership with SAPD and City Attorney's Office and implementation <br />of Cannabis regulations enforcement efforts. <br />- Initiated technology based equipment as a process improvement tool. <br />- Improved response time regarding complaints. <br />- Completed RFQ process and implemented new ordinance to monitor the Foreclosed Property Registration Program. <br />- Adopted and implemented Mobile Vending Program ordinance. <br />Acfion Plan fof:FY 2018 2013 <br />- Continue use of receivership program to address Dangerous & Abandoned properties. <br />- Maintain improvement efforts regarding enforcement response times to achieve 90% of response time from 5 to 3 days. <br />- Increase after-hours enforcement to ensure approved CUP compliance <br />- Establish Code Enforcement Academy to improve outreach efforts to residents and neighborhoods. <br />- Broaden enforcement efforts regarding hazardous condition in collaboration with OCFA. <br />- Implenent phase two of Mobile Vending Program ordinance. <br />- Implenent and monitor successful implementation of Foreclosure Property Program. <br />-� <br />ActuaL <br />Actual <br />Estimatetl <br />Objective ' <br />PER FQ@MANGE MEASURES <br />' <br />Service Levels <br />Number of Notices of Violations issued <br />191 <br />122 <br />111 <br />117 <br />Number of citations issued <br />4,013 <br />6,954 <br />5,676 <br />5,960 <br />Number of receive] complaints <br />8,526 <br />9,371 <br />9,029 <br />9,480 <br />Number of observed complaints <br />3,148 <br />2,255 <br />1,118 <br />1,174 <br />Total number of violations recorded <br />11,674 <br />11,626 <br />10,147 <br />10,654 <br />Number of violations closed <br />10,604 <br />11,184 <br />10,262 <br />10,775 <br />Number of Notice and Order violations <br />192 <br />116 <br />334 <br />351 <br />Property Improvement Valuation <br />$ 1.3 M <br />$ 9.9 K <br />$ 2.3 M <br />$ 2.4 M <br />Administrative Citation Billed <br />$ 236 K <br />$ 205 K <br />$ 373 K <br />$ 392 K <br />Administrative Citation Collected <br />$ 87K <br />$ 100K <br />$ 106 K <br />$ 111K <br />Marijuana Dispensary Fines Billed <br />$ 74 K <br />$ 514 K <br />$ 257 K <br />$ 270 K <br />Marijuana Dispensary Fines Collected <br />$ 33K <br />$ 47 K <br />$ 137 K <br />$ - 144 K <br />Shopping Cart Containment Billed <br />$ 43 K <br />$ 43 K <br />$ 74 K <br />$ 78K <br />Shopping Cart Containment Collected <br />$ 38K <br />$ 41 K <br />$ 64 K <br />$ 67 K <br />2-119 <br />