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GENERAL FUND <br />POLICE DEPARTMENT <br />PROGRAM <br />Information Systems <br />01114425 <br />Statement of Pu`rpose." <br />To provide information systems support services to Department employees <br />Accomplrshmerits';ari.'FY201-6 17 and FY2017-1$ <br />* Launched new Computer Aided Dispatch (CAD) system <br />Selected, configured, and installed new Mobile Data Computers (MDCs) <br />in police vehicles <br />Launched new Records Management System (RMS) <br />* Migrated Police Department users to MS Office 2016 along with Windows 10 where possible <br />* Launched updated Jail Management System <br />* Upgraded data communications to police field vehicles <br />* Replaced critically outdated systems within the Jail facility <br />ActionPlan for -F -Y:201 8 19_ ;.., .,. <br />* Enhance new Records Management System (RMS) <br />* Establish new standardized performance reports and dashboards <br />* Support Open Data activities by creating exports for public viewing <br />PERFORMANCE MEASURES <br />Actual; <br />Actual <br />Est[iriafetl <br />Objective <br />FY 15-16 <br />..... <br />FY 16,17, <br />F.Y.17-18 <br />FY 18 19, <br />Service Level <br /># of Support Tickets Handled <br />2,339 <br />2,285 <br />3,000 <br />3,000 <br />Efficiency <br />• of Support Tickets Handled within 1 hour <br />26% <br />27% <br />35% <br />38% <br />• of Support Tickets Handled within 12 hours <br />55% <br />57% <br />63% <br />65% <br />• of Support Tickets Handled within 1 day <br />64% <br />67% <br />70% <br />75% <br />• of Support Tickets Handled within 2 days <br />72% <br />75% <br />79% <br />80% <br />% of Support Tickets Handled beyond 2 days <br />28% <br />25% <br />21% <br />20% <br />2-77 <br />