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1. Community organizing/recruiting volunteers. LASOC will expand its recruiting activities and coordinate volunteer <br />from its partners. LASOC will work with UC Irvine (law and undergraduate programs), Western State Law School, Chapman <br />University (law and undergraduate programs), Santa Ana Community College, to name a few. <br />2. Presenting trainings. LASOC will conduct at least 12 trainings throughout the year to ensure the quality of the advice <br />provided by the attorneys, law students, and volunteers who will participate in the Clean Slate project. <br />3. Educational Seminars. LASOC staff and other will work with the community partners to provide educational seminars <br />to Santa Ana residents in the targeted area. The seminars will focus on understanding their rights and impact of dismissals on <br />their lives. <br />4. Conducting clinics. LASOC will conduct at least 12 clinics and coordinate efforts conducted at the partner locations. <br />S. Preparing expungements. LASOC anticipates that we will file 300-400 petitions for dismissal, certificates of <br />rehabilitation and Proposition 47 reductions. This will help 104 Santa Ana residents, mostof whom will likely need help with <br />dismissal assistance on multiple convictions to clean their criminal record. <br />'erformance Measures <br />Clients are entered into a custom client management database, the Matrix. The database currently tracks qualitative and <br />quantitative outcomes such as the level of service, the type of service, number of hours performing the service, and outcome <br />3f the case. Matrix works in conjunction with LASOC's toll free Hotline and has many features that are embedded in the <br />project and assist with determining eligibility, conflicts of interest, case acceptance and referrals. Matrix is used for opening <br />and closing cases. The system incorporates scripts on several substantive legal areas which enables the Hotline intake workers <br />to document all appropriate information related to the callers case to assist the attorney with providing advice and <br />determining the services that should be extended to the client. The system captures and retains all appropriate data at intake; <br />screens applicants for eligibility and case type; completes an immediate conflict check; makes data available in real time; has <br />the capacity to share client and case data among offices and staff; securely transfers data; can generate reports; has the ability <br />to assign funding source codes to cases and can be customized in house. These capabilities provide meaningful data for <br />program evaluation, including specialized reports that will be used to measure performance outcomes for this project. <br />4dditionally, LASOC intends to develop a customer satisfaction survey that will be used to measure performance on this <br />project. <br />NUMM11:31110 <br />