75D - PH ANNUAL PERF AND EVAL REPORT

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Actions to Address Impediments to Fair Housing Choice During the 2017-2018 report period the City of Santa Ana took the following actions (on its own or in cooperation with regional partners and the Fair Housing Council of Orange County (FHCOC)) to overcome impediments to fair housing choice identified in the regional Al: Fair Housing Community Education — During 2017-18, the FHCOC regionally conducted or participated in 74 education and/or outreach activities, reaching a culturally and ethnically diverse audience, in which they made participants aware of fair housing laws and counseling services (including services to help households improve their readiness for a home purchase). Thirty-three of these activities tools place in the city of Santa Ana. Regionally, over 1,200 people were served by these activities. Through its various regional outreach efforts FHCOC distributed over 13,230 pieces of literature on fair housing, its services and other housing -related topics, in either English, Spanish or Vietnamese, with 6,651 of these distributed in Santa Ana. Additionally, throughout Orange County FHCOC held 8 training sessions for rental property owners/managers. FHCOC presented 2 fair housing seminars for housing providers in cooperation with the Apartment Association of Orange County (AAOC), at AAOC's Santa Ana office. Twenty-seven general fair housing workshops intended for attendance by both housing consumers and/or providers were held throughout Orange County. Thirteen workshops occurred in Santa Ana. ■ Fair Housing Enforcement — On a regional basis, FHCOC staff received 108 allegations of housing discrimination and opened 56 cases where the allegations seemed sufficiently meritorious to warrant further investigation and/or action. Twenty-six allegations arose from Santa Ana and 13 cases involved housing in Santa Ana. On a regional basis, FHCOC also conducted 94 paired and 10 `sandwich' on- site, systemic tests for discriminatory rental housing practices, with 12 tests occurring in Santa Ana. Housing Disnute Evaluation & Resolution — On a regional basis, activities provided by FHCOC included assisting 1,952 unduplicated households addressing 5,925 issues, disputes and/or inquires. Of these, 945 unduplicated households, involving 3,260 issues, disputes and/or inquires, were from Santa Ana. • Reasonable Accommodations — On a regional basis, 13 inquiries regarding reasonable accommodations and modifications were received by FHCOC that resulted in casework beyond basic counseling. One of the inquiries arose from Santa Ana. Overall, 9 of the 13 clients requested and received a reasonable accommodation, while another request ended when the client was notable to proceed. Another client's accommodation request was denied, resulting in an administrative complaint filed with the Fair Housing and Equal Opportunity (FHEO) Office of the U.S. Department of Housing and Urban Development. One of the granted accommodations was the inquiry from Santa Ana. ■ Web -based Outreach— FHCOC's website, www.fairhousin og c_org , currently has an on-line housing discrimination complaint -reporting tool that generates an email to FHCOC. It is also used for other, non-discrimination, housing -related issues. Monitoring On-line Advertising — Orange County rentals listed on Craigslist were monitored by FHCOC for discriminatory content (as permitted by staffing limitations). Any discriminatory advertisements were flagged as prohibited and FHCOC responded to these ads through Craigslist's 75D-130