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MT • • .. 0 1 DVR M I =1 oil 14:4 Communication plays a major role in the success of a project. We understand how various project delivery methods influence project collaboration and interaction. SCST is in daily communication with each of our project teams. We know that a lack of or insufficient communication between team members can lead to costly mistakes and we are committed to help the City avoid these issues. We are dedicated to transparency and cooperation with all stakeholders, including architects, designers, engineers, construction managers, contractors, and other project team members to successfully deliver our services with a continuous focus on quality, cost, and schedule. At SCST, we apply time -tested methods to assure the high quality, dependable services our clients have come to expect. Because every project is different, we will work with the City and project team to understand the project objectives and to tailor the best approach to successfully complete each specific project. As demonstrated by our project experience and references listed in this submittal, we have the experience, staff, systems, and safeguards in place to deliver services for this contract with diligence and in a cost-effective manner to serve the best interests of the City. In addition, we have all the proper equipment necessary to perform the required services. Selecting the appropriate inspector or technician for a project is one of SCST's highest priorities. SCST will provide the City with full-time, multi -carded inspectors or technicians whenever possible, enabling us to maximize staff utilization and avoid duplication. Our technicians and inspectors will be available within 24 hours of a request from the City. Once a request is made by the City, Jeanine Watson, SCST's dispatcher, schedules field staff via Agile Frameworks MetaField® V2.6 software, which allows for efficient scheduling and managing of field and laboratory service. When an inspector or technician is scheduled, an email alert is sent from MetaField to the individual with the date of service, time of arrival, project address, on -site contact person and their phone number, the assigned inspection or testing to be performed, and additional notes. The daily schedule is available to all SCST personnel, enabling the field staff to view their project schedules, and enabling our project management team to ensure that we are effectively providing the correct staff members to perform the requested services. Both our :1 project manager and dispatcher will be available to the City 24 hours a day and will be able to resolve any questions or problems that arise during a project. SCST can utilize the same project team that performed engineering work, aiding in the capacity to make quick and effective decisions in the field relating to the original geotechnical engineering assumptions. Our inspectors and technicians are well versed in the implementation of construction inspection and testing requirements, and are experienced with a wide variety of materials used in construction. Once a project begins, it is tracked using Ajera, our internal accounting software, giving us paperless system capacities. The software maintains real-time accounting of resources used on the project and displays this graphically to each project manager's desktop. The project management component of the software gives our project manager the ability to review scheduling ism ,.win mow, and budgeting at any time, expediting communication between our project manager and the City, without the need for additional analysis. Our practice is to closely monitor the frequency of your dispatch and diligently manage the budget on all our projects to keep the City alerted of any anticipated budgeting issues. Once we have reached 70% of the individual line -item budget authorizations, we will schedule a meeting with the City and any other designated representatives to compare the remaining work with the construction schedule, and provide you with a cost -to -complete in an effort to avoid additional authorizations. We will not exceed the authorized budget without specific orders from you or your City of Santa Ana RFP No, 18-045, Geotechnical Engineering Services SCST Proposal No. 18-0308