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TABLE OF CONTENTS <br />PAGE <br />Mission Statement 3 <br />Section I Structure and Organization Description 4 <br />Philosophy of Care Ambulance 4 <br />Responsibilities for Oversight 4 <br />Performance Improvement Organizational Chart 4 <br />Integration of the Technical Advisory Group (TAG) <br />6 <br />Quality Sub -Committee <br />6 <br />Patients Privacy <br />7 <br />Scooe of Practice <br />7 <br />Section II Data Collection and Reporting 7 <br />Selection QI Indicators 7 <br />Current State EMSA Indicators Categodes 7 <br />Manager, Director, Corporate Board or Strategic Planning 8 <br />Incident's and Non -Indicator Trackinq/Fallout Log 8 <br />Current Indicators "Appendix A` <br />11 <br />Section III Evaluation of System Indicators <br />11 <br />Analysis <br />11 <br />Presentation <br />11 <br />Section IV Action to Improve <br />12 <br />Notify the Departments and Employees <br />12 <br />Periodic Review of Discontinued Indicators <br />13 <br />Section V Training and Education <br />13 <br />New Employee Training and Orientation <br />13 <br />_Continuing Education Programs <br />16 <br />Performance Improvement Action Plans for Field Employees <br />18 <br />Exceptional Performance <br />18 <br />_Training Managers Responsibility to the QI Committee <br />19 <br />Section VI Annual Update <br />19 <br />Program Review <br />19 <br />Quality Improvement Program Goals and Objectives <br />20 <br />LEMSA Specified Requirements <br />21 <br />250-259 <br />