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Professional Resume of Pen Baker DIRLCTOR OF COMMUNICATIONS Key Qualifications ` Ben Baker has 10 years of experience in the EMS field. He is skilled at managing both systems and staff, with a focus on team building and quality performance. During his tenure with Care Ambulance, Ben Baker has implemented multiple improvements to enhance operational efficiency, producing outstanding results in both ambulance response time and quality of service. He is skilled at identifying and tracking performance indicators, as well as designing and implementing processes to continuously improve performance. While with the Riverside Police Department, he honed his communication and problem -solving skills which he brings to his position of leadership at Care. Professional Experience Care Ambulance Service 2002 to Present • Director of Communications job responsibilities include system status management and communication center supervision • Director of Information Technology (IT) overseeing network management and all technological components of the business • Responsible for recruiting; interviewing, hiring, scheduling and overseeing 30 dispatchers and continually allocating resources for 130 ambulances and over 550 EMTs; consistently matching the change in demand to the available resources to provide appropriate resources for exceptional customerservice while maintaining productivity • Responsible for contractual compliance and reporting Riverside Police Department 1999-2002 • As a sworn police officer, responsible for supervision of every scene on a daily basis • Extensive experience in emergency and non -emergency radio communication • Documentation of incidents, • Citizen contact and problem solving Care Ambulance Service 1996-1999 • Field Training Officer responsible for overseeing and scheduling EMTs • Conducted EMT training in multiple subjects including basic orientation, fail-safe driving, chest tubes, Pediatric Airway • Prior to becoming a Field Training Officer, served as Emergency Medical Technician Educational Achievements Bachelor of Science. Degree/Business Administration, University of Phoenix (2009) POST Certified Police Officer; Riverside Community College (2000) Certified Emergency Medical' Technician, Riverside Community College (1996) Associate of Science Degree; Riverside Community College (1996) Certified Lifeguard; American Heart Association (1993) Certified in CPR, American Heart Association (1992) ComputerSkills: IBM PC, Windows, Microsoft Word, Excel 250-290