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Professional Resume ofKlatann Thomas <br />OPERATIC\S MANAGER/ FIELD SUPERVISOR <br />Professional Experience <br />Operations Manager - Care Ambulance Service <br />2012— Present - <br />Field Training Officer/Emergency Medical Technician, Care Ambulance 2007 — 2012 <br />Trained new hire attendants and drivers in all aspects of the company's performance <br />expectations. This includes but is not limited to: ambulance checkout, documentation/ <br />PCR/Invoicing, gurney handling, mapping/navigation, radio procedures/communication, <br />scene management, patient care/disposition/safety, return to service, and emergency vehicle <br />operations. <br />FTO's at CARE also participate in career fairs, recertification for EMT -B's, skills training <br />and testing for local ROP classes, and safety reviews. <br />EMT Clinical Instructor; Center for Pre -Hospital Care, UCLA 2008-2011 <br />Presented short skills presentations and instruction in the UCLA EMT Program. <br />Provides mini -demonstrations and instructing students in practical skills, acting as a student <br />advocate in the learning process, and creating an active learning environment. <br />Netx,ork Implementation Specialist, L foNet Services Corporation 2000— 2003 <br />Determined the required tasks and distribute work required to implement services requested. <br />Developed project plans to ensure services ordered will be implemented correctly and on time. <br />Performed quality reviews, provide ideas and input for process improvements and provide <br />documentation to support necessary changes required to improve quality and efficiency. <br />Troubleshot customer impacting issues through resolution phase. Resolution is defined as <br />identifying, correcting, performing root cause analysis and documenting procedures required <br />(if nonexistent) for future troubleshooting. <br />Trained junior staff members to raise expertise levels within the group. Review team metrics <br />relative to performance goals. <br />Senior Non-CommissionedOf%icer US Army, United States Army 1988-2000 <br />Senior/Lead Special Operations Intelligence Advisor with proven ability to solve problems, <br />sustained high productivity in critical deadline environments. <br />Managed more than 60 multi -discipline intelligence professionals at one time. <br />Trained; supervised, and evaluated personnel in performance. <br />Assisted in the development and implementation of operational procedures for US Army <br />Special forces, Psychological Operations and Civil Affairs groups. <br />Consistent demonstrated oral and written communications skills as the point of contact for <br />briefings to various officers as well as foreign senior officials. Details are restricted based on <br />Qovernment classification. <br />y, fi continued <br />250-310 <br />