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SVIAR�TCOVIBEW <br />EXHIBIT SYSSri EMJ S� !;;-Z'�. <br />TVRNING YOUR DATA INTO DECISI010" <br />Appendix A <br />Active Site Management (ASM) is a comprehensive support service for the SmartCoverO <br />System"'. It includes software support, satellite connectivity and ongoing technical support with these <br />elements described below. It is an annual, per site service provided by SmartCover® System" (SCS). <br />ASM includes but is not limited to: <br />1. Wireless Communications Connectivity — Access to the two-way, wireless satellite <br />network. <br />2. Website Hosting- Set-up and ongoing hosting of all software and unlimited customer data. <br />All data is owned by the customer, and can be downloaded directly from the customer <br />website 24/7. <br />3. Website Maintenance — SCS maintains the secure servers on which your website resides. <br />This includes periodic upgrades to the website. <br />4. Website / Software Features- SCS provides new features and tools at no charge including <br />improved analytical tools, graphical tools and new reports. <br />5. Standard Reports — SCS will assist each customer in the preparation of reports for <br />management or regulators if requested. <br />6. Technical Telephone/Email Support - The SCS Customer Service Team provides support <br />7am to 5 pm PST. Additional assistance from local representatives is also available. After <br />hours support is available on an as -needed basis. Contact SCS Escondido for details. <br />7. Alarm Processing — SCS maintains the infrastructure of the alarm contact system. SCS <br />sends alarm notifications every 5 minutes during an event. The SmadCover includes high- <br />level and low-level alarms that are set by the customer. <br />8. Management Oversight <br />a. SCS sends automatic notifications for Alarms, Advisories and Alerts. <br />b. SCS automatically monitors the proper operation of all installed systems including <br />battery voltage, the radio signal strength and the communication to and from the <br />systems. <br />c. SCS coordinates the appropriate service to repair your system with you or your local <br />service agent or dealer. Please call our main number below. <br />d. Please note: The customer is responsible for acknowledging and responding to all <br />notifications (Alerts, Advisories, and Alarms). <br />Included Free of Charge <br />1. SmartTrendTM - SmartTrendlm analytical tool automatically scans each site to assess data <br />trends and changes in water level patterns. Should there be an "anomaly", SmartTrend sends <br />users an Adviso email message. This gives users the most advanced predictive method <br />available to identify potential issues such as SSO days or weeks before they occur. <br />SmartTrend reports are available to you 24 hours a day on the customer website. <br />2. Multigraph tool — Allows simultaneous viewing of up to 5 SmartCover or SmartRain sites for <br />easy viewing of I & 1, and level status. <br />3. Product Improvements - The SmartCover° is continuously improving, adding new features <br />and functions. SCS often uses customer input to add features. Product improvements are <br />backwards compatible to existing hardware and software. <br />Hadronex Inc, dba SmartCoverQ Systems"" 2067 Wineridge Place, Suite E, Escondido, CA, 92029 <br />(760) 291-1980 www,dmarjggyff yjLq Ri,2M version 25102018 <br />Page 6 of 9 <br />