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N-2019-022 _ SOFTWARE AS A SERVICE AGREEMENT 0 0 0 Master Terms and Conditions F RACTA Online Version 1.7 "UtititV Data" includes the following information, in machine-readable electronic form: pipe location, age, size, characteristics and installation dates; GIS data; and pipe break data. 2. SUBSCRIPTION SERVICES. 2.1 License. Fracta grants to Customer a nonexclusive, nontransferable, non- sublicensable license to use the System, and to authorize Users to use the System, during the term of this Agreement, solely for the benefit of Customer. 2.2 Availability. Fracta will use commercially reasonable efforts to make the System available to Customer online 24 hours a day, seven days a week. Fracta may temporarily suspend the System for maintenance, testing, and security purposes. Further, Fracta may be unable to provide access to the System due to actions beyond its reasonable control, such as acts of God, attacks or other interference by third parties, and internet service provider or data center outages. If downtime is planned, Fracta wilt attempt to inform Users ahead of time, although Fracta is not obligated to do so and will not be liable if it fails to provide advance notice. 2.3 System Administrator: User Access. Customer shall designate one or more System Administrators. System Administrators are responsible for managing User access, including adding and subtracting Users. 2.4 User Names and Passwords. Customer is responsible for maintaining the security of all User names and passwords, for the security of its information systems used to access the System, and for its Users' compliance with the terms of this Agreement. Customer will immediately notify Fracta if it becomes aware of any loss or theft or unauthorized use of any of Customer's passwords or User names. Fracta has the right at any time to terminate or suspend access to any User or to Customer if Fracta believes in good faith that such termination or suspension is necessary to preserve the security, integrity, or accessibility of the System. Users must not share passwords or user names. 2.5 Use Restrictions. Customer and Users may not do any of the following: (i) upload any data that is not Customer Data; access or use the System for the benefit of any third party, or share or re -sell its access to the System; Fracta Confidential Page 2 of 11 February 7, 2018