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Client Name: City of Santa Ana 1 AMI FEASIBILITY REPORT ( consideringAM11orAMl Utility has manual metering, considering AMR but not AMI r..._,__ _ m I U[ibt— — yhas manual etering;considering- 7.3% 2.9% 8.7% 13.01A x.aY'o I y.ra 9.8% 13.9'.6 10.1% 15A% 2.7% 14.77% Utility has AMR not considering AMI 11.1% 15.9% 11.9% 5.3% I Utility has AMR and is considering AMI . 30.7% 36.2% •. -2Z3% 32.0% _ ^J Utility has AM[ fully deployed 19.2% 15.9% 21.7% 17.3% I My utility does not meter customer �� r 2.1% I 1.4% 0.7% 53% , Source: Black & Veatch 2014 Strategic Directions: U.S. Water Utility Industry Figure 8 Water Survey Market AMI Status There is a similar trend that exists in the electric industry where smart meters have become the default meter for most of the industry. As smart water solutions become the expectation and base for water utilities, this trend will accelerate. The responses of water industry professionals and current and projected meter shipments are evidence of the water industry's evolution from the less capable meter readingprocesses' and systems to advanced AMI solutions. Water AMI, and its predecessor network AMR, has been in use for almost 20 years. Over this time, it has matured and evolved as features and requirements have become established and grown. The initial wave of water AMI was driven by those utilities with high metering and service costs or other unique challenges. As the market evolved and new entrants produced more innovative and niche solutions, there was broader acceptance. But the technological concerns and business case uncertainties kept many utilities from implementing AMI. There remains a significant portion of the industry that has not moved forward, but the current market environment is one of mature technologies, stable vendors, well -understood business benefits and implementation lessons learned, and a more strategic view of AMI. In addition to the core financial benefits, the opportunity for driving a substantial improvement in customer satisfaction is a major strategic benefit. This confluence of market evolution and maturity, coupled with increased importance of the customer in project prioritization, has resulted in the recent renewal or increase in interest amongst water utilities for implementing AMI. This movement is common across the industry, from small to large utilities, and is independent of geographic location. BLACK & VEATCH 1 Smart Metering Technology 25G-141 23