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Client Name: City of Santa Ana I AMI FEASIBILITY REPORT <br />o Enabling increased support for billing system and customer service representative tools to <br />deliver improved and new customer service experiences. <br />Provisioning data to customers via multiple communication paths to inform and educate on <br />customer water use and management options. <br />❑ Delivering real quantifiable benefits to the City and its customers that build over time as the <br />information from the AMI system is more integrated into the utility and its uses expanded. <br />AMI is a strategic investment. While a well -managed and focused AMI initiative can deliver all of the <br />items identified above, it also provides the foundation for a more technologically advanced water <br />utility to deliver greater customer service and satisfaction. <br />BLACK & VEATCH I Conclusion <br />61 <br />25G-179 <br />