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EXHIBIT 1 <br />Table of Contents <br />1. Information Regarding Complaints 3 <br />A. Nondiscrimination and Equal Opportunity Complaints— 3 <br />1. PClicy Statement 3 <br />2. Civil Rights _. 4 <br />3. Nondiscrimination laws underWl4A_---� 4 <br />4. Flow to File Your Complaint 5 <br />B. Criminal Complaints 8 <br />II. General Procedures for Handling Non -Criminal Violations of the Act 6 <br />Ill. Procedures for Handling Complaints at the LWDA Level 8 <br />IV. Procedures for Handling Complaints at the State Level 12 <br />V. Procedures for Handling Discriminatlon Complaints by Participants,_,.,_ 15 <br />'VI. Procedures for Handling Disability Complaints by Participants 17 <br />GLOSSARY OF VIIOA TERMS <br />2 <br />EXHIBIT C <br />25A-69 <br />