Laserfiche WebLink
Unlike some agencies bidding from distant states from your <br />residents, American is local to the.Southern California area. This <br />allows the debtor to visit our office for payments and counseling. <br />COORDINATION REQUIRED BETWEEN CUSTOMER, CITY <br />AND AGENCY <br />All the necessary coordination is already in place and working <br />efficiently. <br />MINIMUM DOLLAR AMOUNT ACCEPTED <br />All balance sizes are accepted for collections. With our dialer <br />technology, small balance accounts get equal treatment. <br />ACCESS TO AMERICAN'S DATA BASE <br />American would allow computer access to your collection accounts <br />with certain security protocols. <br />MEASURING AND EVALUATING CUSTOMER SERVICE <br />Internal customer service is evaluated on a daily basis by <br />supervisors who observe the operation. See below. <br />RESOLVING COMPLAINTS <br />Customer service complaints are logged and all supervisor calls are <br />taken by the Operations Manger. This ensures the customer has <br />been treated fairly and professionally. She.also handles any BBB <br />and CFPB complaints which are minimal. <br />LEGAL COMPLIANCE <br />Attorney owned and operated, American has a robust compliance <br />program in sync with all FDCPA, HIPAA,,FCRA, Red Flag and other <br />regulatory statutes. <br />IN <br />25H-64 <br />