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AmnericanCapital <br />IO E N T E R P R IS ES I N C. <br />41870Wf .SLSw 120,6Wrtem,CA92562 <br />Tek 951S95.7372 / lm: 951.6953763 <br />COLLECTION SERVICES AT 19% INCLUDE: <br />• Manual input of all hard copy account information into our <br />computer system. Assignments by electronic media is always <br />available by E-mail, FTP, SFTP file transfers. <br />• Computer matching of any previous City debts with new <br />consumer and business accounts. <br />• Acknowledgement of accounts sent promptly. <br />• First notices in mail to debtors within 24 hours. <br />• Accounts run through the auto dialer providing maximum <br />coverage to obtain debtor response. <br />• Account referral to live collection desk (if no response) <br />• Full complement of notices, as needed, and collector telephone <br />calls to motivate debtors. <br />• Comprehensive skip tracing services <br />• Monthly reports as client designates. Custom reports are <br />available. <br />• Monthly Remittance of all dollars collected. <br />22 <br />25H-71 <br />