SUPERION, LLC - Laserfiche WebLink

Home Browse Search

ATTACHMENT A Scope of Services Purpose The purpose of this Scope of Services is to describe the duties and responsibilities of Superion LLC ("CONTRACTOR"), and the CITY OF SANTA ANA, CALIFORNIA ("SANTA ANA" or "CITY"). CONTRACTOR Responsibilities 1. At the beginning of the project, electronic conversion/import to CONTRACTOR computer server(s) of any CITY alarm program records required to support the proposed CONTRACTOR services. These records may contain historical CITY alarm business, alarm system location, responsible party and other alarm data previously developed by or for SANTA ANA. CONTRACTOR shall obtain this data directly from SANTA ANA and relies on the CITY for the accuracy and completeness of any such historical data; 2. Update alarm business, alarm system location and responsible party information and renew permits and alarm registrations in accordance with the CITY Alarm Ordinance ("Ordinance"). Updated information may be processed by mail, electronically and / or online; 3. Register, renew and bill the registration of alarm systems in accordance with the Ordinance. Registrations and renewals may be processed by mail, telephone, electronically and / or online. Notices related to registration may be sent by email or mail based on the alarm user contact information maintained; 4. Import into CONTRACTOR's CryWolf alarm billing system, alarm incident data (in formats prescribed by CONTRACTOR and Exhibit 1 attached) extracted from the SANTA ANA Inform Records Management System. CONTRACTOR will prepare the CryWolf permit data export function to produce daily files of alarm status and permit information, e.g. alarm company, alarm subscriber and contact data, in a predefined format, to be imported into the SANTA ANA Inform CAD system. CONTRACTOR will collaborate with Santa Ana to: a) fully configure/test the import routine of relevant CryWolf alarm system data into InformCAD and, b) fully configure/test the process needed to ensure the proper and satisfactory import and operation of Permit Status as set forth in Exhibit 1. 5. Create and host a dedicated, secure (SSL encrypted) SANTA ANA Alarm Program website for CITY citizens and businesses to obtain false alarm reduction educational information, review alarm ordinance and appeal requirements, access and update alarm account information, and pay alarm fees online if preferred. This website may be linked by the CITY to the CITY website if desired; 6. Initialize, maintain, secure and back-up Program databases including alarm business, alarm system location and incident data; alarm -related financial transactions and accounts receivable information. CONTRACTOR will comply with the provisions of the Alarm Ordinance, and update Program business rules to comply with Alarm Ordinance changes as supported by the CONTRACTOR's software;