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1. Appointing a CITY Alarm Administrator ("Administrator") and backup administrator who will be the primary points of contact between CONTRACTOR and the CITY. The Administrator(s) is responsible for overseeing CONTRACTOR'S operation of the False Alarm Management Services Program ("Program") and accessing Program information, as needed, via CONTRACTOR provided online access; 2. Requesting or supporting CONTRACTOR'S requests of Alarm Companies, as needed, to provide alarm system information; 3. Making any and all decisions about alarm call response, determining whether calls are false alarms, providing any on -scene communication of alarm related information to alarm users, and for entering any alarm related information within the SANTA ANA Inform CAD System; 4. Extracting false alarm call incident data from the SANTA ANA Inform RMS System and transferring this data electronically to CONTRACTOR (via CONTRACTOR'S FTP site). The data extraction format will be provided by CONTRACTOR and CONTRACTOR will provide the CITY additional software for automating the daily transfer of alarm incident files to CONTRACTOR; 5. Scheduling, conducting and making appeal decisions for any false alarm hearings; 6. Conducting any general public education programs on false alarms; and, 7. Transferring any and all financial information from the Program generated alarm reports to other SANTA ANA financial systems, as needed. The CITY is responsible for all costs of carrying out the CITY's responsibilities, including, but not limited to the costs of staff, facilities, computer equipment and consumable supplies. [Remainder of Page Intentionally Left Blank]