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CLIENT SERVICES <br />The Santa Ana Family Justice Center provides client services to victims of family violence, such as <br />domestic violence, child abuse, sexual assault and elder abuse that primarily occur within the <br />City/County of Orange. <br />Jurisdictional Issues <br />Clients who live within the City/County of Orange and are seeking services related to family violence <br />are eligible for services at the Santa Ana Family Justice Center. <br />Clients who live outside the City/County of Orange and are seeking services related to family violence, <br />may or may not be eligible for services at the SAFJC for a number of reasons including but not limited <br />to jurisdictional issues, availability of services or a legal conflict. Nevertheless, it is the Policy of the <br />SAFJC to never turn a client away without some assistance, information and/or referral. Every effort <br />should be made to assist clients in need of services by providing information about the SAFJC, the legal <br />system, and referrals to off -site partners and directions. <br />If the client has a scheduled appointment, the front desk shall: <br />Verify the identity of the client through a background check.Shp," <br />2. Notify the appropriate SAFJC staff representative of client's arrival. sEa <br />Issue a CLIENT identification card. HPI, <br />4. Admit the client to the waiting room area until the arrival of the SAFJC staff representative unless other <br />specific arrangements are made. LSUII <br />If the client does not have a scheduled appointment, the front desk shall: <br />Verify the identity of the client through a background check. ILSEP� <br />Evaluate the client's request. sLI <br />3. Notify appropriate personnel. sE 1" <br />4. Issue a CLIENT identification card if SAFJC Staff agrees to meet sEPtivith the client. sEr <br />5. Admit the client to the waiting room area until the sEP,.arrival of the SAFJC staff representative. sEq <br />At the conclusion of all visits, the client needs to return to the front desk for parking validation, if <br />appropriate. If the client is not returning for parking validation, SAFJC staff should notify the front desk <br />that the client has left the building. <br />10 <br />