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COMPLAINTS BY CLIENT AND/OR PUBLIC <br />SAFJC staff are part of a team of dedicated, qualified individuals whose goal is to support victims of <br />family violence and their children. Every effort is made to provide services in a manner that is high <br />quality and non-discriminatory. <br />hi the event of a complaint about SAFJC services, the complainant will be asked to do the following: <br />Discuss their concerns with the supervisor from the agency involved. S-`, <br />2. If the supervisor is not available, the complainant shall be directed to contact the SAFJC Director. <br />The SAFJC Director will maintain the complainants contact information and specific information about <br />the incident or concern. Apll <br />4. The SAFJC Director will contact the involved agency/supervisor and advise the complainant when s/he <br />can expect to hear back from that agency. U'LSE. <br />If the complainant is not satisfied that their concerns were adequately addressed by the involved agency, <br />they may then request a review by the Criminal Investigation Division Commander of the Santa Ana <br />Police Department. <br />27 <br />