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Statement of Work for enQuesta v6 Upgrade <br />❑ Note paper <br />❑ High speed internet access <br />7.13 S&S Responsibilities <br />7.13.1 S&S may adjust the course offerings and durations at any time. <br />7.132 S&S will work with the Customer to identify the appropriate courses for each <br />participant through a joint training requirements analysis meeting. <br />7.133 S&S' Technical Trainer will supply a PC for their use during training activities. <br />7.13.4 S&S is responsible for providing the Core Team training to all participants identified <br />in the user training matrix. The purpose of enQuesta Core Team Training is to train the core <br />project team on the new features and functionality of enQuesta v6. The Core Team comprises <br />subject matter experts who manage the major functions of enQuesta, such as Billing, Credit & <br />Collections, Security & Administration, Metering, and Customer Service. The lessons will include <br />hands-on courses that instruct Core Team users on how to execute existing business processes <br />on enQuesta v6. Core Team training does not include introductory or basic training to users <br />unfamiliar with the processes of enQuesta. <br />7.13.5 S&S Core Team training typically lasts for 2-4 days, depending on the size and <br />availability of the Core Team and the number of new features selected for implementation. <br />7.13.6 S&S will also deliver training on how to use the SpiraTest Web -based testing tool <br />so that the Customer is able to customize and create test scripts, execute the scripts using the <br />tool and manage the defect submission and re -testing process. This can either happen during <br />the week of Core Team training or separately via a remote conference call. <br />enOuesta Analvtics Training <br />7.1.4 S&S will provide 1-2 days of remote training on the new version of Cognos, now referred to <br />as enQuesta analytics. <br />Test Script Creation / Modification <br />7.1.5 The Customer is responsible for creating and modifying the test scripts in the SpiraTest Web - <br />based testing tool that will be used for all testing phases in the Upgrade Project. <br />7.1.6 SpiraTest <br />7.1.6.1 SpiraTest will be utilized as a Web -based quality assurance and test management <br />Propriety & Confidential January 27, 2020 Page 22 of 37 <br />25D-48 <br />