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Statement of Work for enQuesta v6 Upgrade <br />8.1.10.12 Additional on -site support after the first week can be added with <br />the on -site labor rates as a change order. <br />8.1.102 Billing Balancing <br />8.1.102.1 S&S will perform the final billing, AR and deposit parallel. <br />8.1.103 First Week Post Go -Live <br />8.1.103.1 The S&S Project Team will remain onsite during the first week of <br />Go -Live to assist in any issue resolution, as well as to provide mentorship, <br />guidance, and support. <br />8.1.1032 During the first week of Go -Live, a daily wrap-up meeting will be <br />held. This meeting will be facilitated by the S&S PM and the primary goal is to <br />review the activities of the day and report any issues. This meeting is to be <br />attended by the S&S and Customer Project Teams. Each individual shall report <br />on the events of the day, any problem areas and goals for the next day. This <br />meeting will serve as an important vehicle for sharing information across the <br />Project Team, especially when remote locations are a factor. <br />8.1.1033 The S&S Business Lead will be responsible for tracking issues <br />throughout the Go -Live week. These issues will be reviewed in the daily wrap- <br />up meetings. <br />8.1.10.4 Post Go -Live <br />8.1.10.4.1 Upon conclusion of the Go -Live and the first week of production, <br />S&S will provide a combination of remote and onsite support services. After the <br />first week of on -site support, remote support will continue for the initial 30 days <br />of production use. Regular status meetings between S&S and the Customer will <br />be held to review outstanding issues. The Customer will have the option for a <br />second week of on -site support after Go -Live. <br />Propriety & Confidential January 27, 2020 Page 29 of 37 <br />25D-55 <br />