25D - AGMT AND AMEND FOR UTLILITY BILLING SOFTWARE

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Statement of Work for enQuesta v6 Upgrade 9.1 Phase 2 Capricorn — Self -Service Customer Portal Cost Estimates Details of the Capricorn product and estimated costs: The Capricorn Portal Statement of work will be developed and finalized once Santa Ana and Systems and Software complete a discovery. The portal implementation is planned to be post enQuesta version 6. S&S will implement the Capricorn Customer Portal for Utilities and Smart Forms for Utilities products. Included area high-level description of the product and features available. Cost for the portal are estimated at $185,000 but this number will be finalized with a statement of work between Systems and Software and the City of Santa Ana. Cost for the maintenance of Capricorn in the amount of $15,000 will be billed after installation of product at a prorated amount and added to the 2020 Support & Maintenance for future billing (estimated billing date is 10/O1/2020). Contingency of 20% ($37,000) is applicable to one or more components of Phase 2 of the Capricorn Self -Serve portal. ❑ Rich Dashboard interface with the following features and widgets: o Current Account title bar showing accounts linked to the user profile o Expanding linked accounts panel with configurable details including Account Nickname, Service Address, Current Balance, and more. o Account Details widget with past due alerts, nickname, credit rating, account owner, address, balances, discounts, pay plan, and more optional configurable details. o My Current Bill widget with current balance and due date, pre -authorized pay alerts, view current bill PDT, pay bill, payment extension requests, budget billing, current bill details by service. o My Alerts widget showing current active alerts based on customer settings and services including Bill/Usage Thresholds, High Usage / Leak Detection, Outages and other Proprietary & Confidential January 27, 2020 Page 32 of 37 25D-58