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Statement of Work for enQuesta v6 Upgrade <br />❑ Usage comparison to prior bills — with possible reasons for higher or lower usage. <br />❑ Local weather chart overlays - including temperature, humidity and precipitation. <br />❑ Bill History and E-Bill presentment with opt in/out of paperless bills. <br />❑ Online bill payment - supporting multiple payment approaches, integration points and vendors. <br />❑ Quick Pay feature —pay bills with no login required. <br />❑ Payment Extension requests based on CIS business rules. <br />❑ Service Request history and status inquiry <br />❑ Meter Reading submissions with access control by meter and optional photo uploads. <br />❑ Customer Self Service Smart Forms integration with Single Sign -On enhanced presentation. <br />Utility Smart Meter Portal Module <br />The Utility Smart Meter Portal offers a rich set of inquiries into residential and small commercial <br />customer usage and demand data, including: <br />❑ Real-time AM1/AM1/MDM/0DS integration. <br />❑ Daily Smart Meter interactive charting and data downloads supporting Green Button format. <br />❑ Hourly Smart Meter interactive charting with Time -of -Use or Regular -Use pricing. <br />❑ User Events/Important Date chart annotations and tracking. <br />❑ Predicted Bill/Usage Dashboard Widget. <br />❑ Usage Threshold alerts. <br />❑ High Usage / Leak Detection alerts. <br />❑ Local weather chart overlays — temperature, humidity, precipitation. <br />Additional New Features: <br />❑ Premium, Standard & Landlord access to the portal. <br />❑ Premium - access using login id and password to full account details <br />❑ Standard - access using account number with limited account features enabled <br />❑ Landlord —convenient account access using name and customer number <br />❑ Bill Details Summary by Service - dashboard widget <br />❑ Enhanced Budget Billing Support — ability to suggest a budget amount and show budget billing <br />amounts. <br />❑ Enhanced Payment Extension Support— ability to suggest a minimum amount and promise to pay <br />datewith email confirmation. <br />Proprietary & Confidential January 27, 2020 Page 34 of 37 <br />25D-60 <br />