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ENQUESTA-LINK BENEFITS <br />Configurable Order Views and Workflow <br />enQuesta-Link is available with a powerful configuration tool, Workflow <br />Studiop which allows the customer organization to define and modify order <br />types, completion details and workflows. The new or modified configuration <br />can be deployed real-time without interruption to the production system. <br />AITICAEF Gxn s0 <br />I ENE, <br />MoalIHo� PN A� I ,.RH_ <br />II Al ACCUNT_ 11M8[A 12 <br />BPI.Smm` FI➢N41WHIPAPP. 11.. NIMNPt <br />PI �UHNINIPH_ IkBAL A n N..1 <br />TAI_ EPNIHI EHIIINNAP. I' <br />IPIAAINAAL <br />i_IYA_ INPHIBLIBILIA <br />All VNVMNC 11, 1 B LITAIR (%LL/ll <br />NAB.. <br />YEN[O NN AN INPLI..III II J H .1111R NI#(MA1 <br />Fun 1 Y <br />�I r <br />Wm�AImeio E1-1— annul bemoea lb.n 5/ImaaSen'/an0 <br />no!bemwethen 59 Gu .1-1 <br />IN I—FII. ARSE hIn-1. Lc <br />HAY <br />J <br />PEA <br />Workflow Management <br />enQuesta-Link's XML-based order type definition includes support for decision <br />tree style workflow management in the mobile client. This greatly simplifies <br />the user interface, shortens the learning curve and reduces the risk for errors. <br />Internet Architecture <br />The familiar browser interface minimizes the training requirements and <br />improves user acceptance. From a technical viewpoint, users of the system <br />can be located anywhere in the world. <br />Increased Productivity <br />Technicians can handle more work orders per day and dispatchers can manage <br />more technicians and orders. <br />Improved Customer Service <br />Thanks to the timely and accurate information, a utility's customers can be <br />serviced more quickly and more efficiently. <br />Santa Ana enQuesta Link Mobile Proposal <br />Page 18 of 31 Proprietary and Confidential to Systems & Software, Inc. 08/31/19 <br />25D-259 <br />