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EXHIBIT A ® Stantec December 18, 2019 Attention: Mr. Rudy Rosas City of Santa Ana, Public Works Agency 215 South Center Avenue, Building A Santa Ana, CA 92703 Reference: Water Rate Assistance Program Feasibility Study and Community Outreach Support, Amendment No. 3 Dear Mr. Roses, As requested, Stantec Consulting Services Inc. (Stantec) is pleased to present this proposed third amendment to the Water and Sewer Study to complete a feasibility study for the potential development of a Water Rate Assistance Program (WRAP) and to provide community outreach support as needed. The Purpose of the Project The City of Santa Ana recently approved updates to the City's water and sewer rate structures along with a five-year schedule of rate increases. In addition, it is anticipated that Metropolitan Water District (MWD) and Orange County Water District (OCWD) will also increase the cost of providing water to the City, a cost that will be passed onto rate payers. These rate increases are likely to place a burden on some of the City's customers. To provide some financial relief to the most vulnerable rate payers within the City of Santa Ana, Staff has requested that Stantec and Hildebrand Consulting, LLC conduct a feasibility study to evaluate the legal and procedural elements of creating a WRAP for the City of Santa Ana, and the current funding available to deliver such a program. The community outreach support task is geared to inform the public regarding how users may be impacted by the newly adopted water and sewer rates. This outreach will address the study methodology, how the revenue from the increased rates will be used, as well as other topics as needed. Scope of the Requested Services Stantec and Hildebrand Consulting, LLC will deliver the following scope of work regarding the WRAP: 1. Evaluate the legal constraints to establishing a WRAP in California along with any pending state level initiatives; 2. Conduct a survey of other utilities in California that have implemented a WRAP; 3. Summarize the potential sources of funding and the range of funding requirements for the WRAP; and 4. Provide a high-level description of implementation requirements, such as qualifying customers for the program and identifying the level of assistance provided. Design with community in mind