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enQuesta'"New Feature List Optional Features Aw, Systems & Software Feature version Application Functions and Benefits Meter Orders Can Now Update a Meter's AMI Type 5.0 All See the description on page 129. Work Order Task Routing via Work Queue 5.0 All Some work orders require follow-up tasks outside the work order itself. For example, a follow-up call to make sure a recent complaint has been resolved. Work order types can be configured to assign such Work Order Query [Type 530] (? Items) tasks to specific employees by a-mail and to generate an entry wort order Query [Type 500] IS Items) on their Task Routing Work Accounts Viewed by Operator Today (17Items) Queues. This organizes and facilitates follow-up tasks such ' Task Routing Queue Entries Assigned To Me (12Items) Task Routing Queue Entries Assigned By Me IS Items) as: Task Routing Queue Entries By Supervisor (o Items) - Calling back two weeks after Task Routing Queue Entries By Group (35 Items) a complaint to ensure that the customer is satisfied - Sending an e-mail - Mailing utility literature / documentation - Arranging a replacement refuse bin for a customer with a broken bin awnmmme e xn N1 pF s .a..mmm. ,.., Nine - And so on b0¢ Or, the main task of a work order might be complete, but - NS NE ,Sa,N.d .m.,1h, .,.., ro,ei.n„N 1,aa;.mmvere - secondary tasks remain. Tasks can be reassigned to other users as required. These situations are where the enQuesta Task Routing Work Queue can help: It prompts the right employee(s) to execute required follow-up action later on • Y a� — independently of the work order. Contact S&S Support for additional information about setting up this feature. 42 Property of Systems and Software Inc.