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Configurable Order Assignment Parameters <br />enQuesta-Link provides utilities with configurable order assignment <br />parameters. As a utility's needs change, it can quickly and easily modify the <br />parameters that impact work order assignment. <br />Real -Time Status <br />Dispatchers can review the status of a service order or a technician anytime. <br />Host Interface <br />enQuesta-Link can accommodate a variety of host interfaces in addition to <br />enQuesta CIS and can support multiple back -end systems simultaneously. <br />System Administration <br />Customer organizations can create and manage areas, skills, vehicles, mobile <br />workers and dispatchers. <br />Management Reports <br />enQuesta-Link captures the time stamps for all significant system events. This <br />information can be used to create standard reports that can be included in the <br />system. In addition, the utility can create its own reports using third -party <br />reporting tools, such as Jasper Reports. <br />Sophisticated Filters <br />The system includes comprehensive filters that can be applied to all views, <br />including service orders and technicians. Thus, dispatchers can focus their <br />attention on the most relevant areas, order types, dates, etc. With enQuesta- <br />Link 5.3 results are returned in real time as the user interacts with the system. <br />Push Technology <br />enQuesta-Link automatically pushes new work orders, configuration data and <br />optionally new software versions to the mobile clients. <br />Multiple Companies and Business UnitsF <br />enQuesta-Link supports multiple companies and business units operating on <br />the same server. The order types and other configuration data can be uniquely <br />defined for each entity. <br />Off -Line / On -Line Capabilities <br />A major challenge for any system is the ability to handle situations where the <br />remote user is not in contact with the server. enQuesta-Link includes support <br />for mobile workers who are: <br />n Within wireless coverage <br />o Temporarily outside wireless coverage <br />n Not equipped with wireless capability <br />Santa Ana enQuesta Link Mobile Proposal <br />Page 4 of 31 Proprietary and Confidential to Systems & Software, Inc. 11/21/19 <br />