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ENQUESTA-LINK BENEFITS <br />Configurable Order Views and Workflow <br />enQuesta-Link is available with a powerful configuration tool, Workflow <br />Studio[] which allows the customer organization to define and modify order <br />types, completion details and workflows. The new or modified configuration <br />can be deployed real-time without interruption to the production system. <br />Workflow Management <br />enQuesta-Link's XML-based order type definition includes support for decision <br />tree style workflow management in the mobile client. This greatly simplifies <br />the user interface, shortens the learning curve and reduces the risk for errors. <br />Internet Architecture <br />The familiar browser interface minimizes the training requirements and <br />improves user acceptance. From a technical viewpoint, users of the system <br />can be located anywhere in the world. <br />Increased Productivity <br />Technicians can handle more work orders per day and dispatchers can manage <br />more technicians and orders. <br />Improved Customer Service <br />Thanks to the timely and accurate information, a utility's customers can be <br />serviced more quickly and more efficiently. <br />Santa Ana enQuesta Link Mobile Proposal <br />Page 18 of 31 Proprietary and Confidential to Systems & Software, Inc. 08/31/19 <br />