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and Time <br />enQuesta CIS work order types can be configured for appointment booking or default to an all -day <br />appointment window during the CSR workflow. Details include: <br />❑ The system allows the user to pop-up a list of schedule dates and times in enQuesta CIS <br />at work order entry <br />❑ After the requested schedule date is entered in to the enQuesta CIS work order screen, the <br />user is able to search for a specific window <br />❑ The user is able to select an available date and time frame from the available list <br />❑ The user is able to enter a new date and view a refreshed list of available appointments <br />❑ The user is able to force -book an appointment from a list of pre -defined time -frames <br />❑ enQuesta CIS provides the user with a range of dates based upon the initial entered <br />schedule date on the enQuesta work order <br />❑ Resulting search windows are displayed for the window type specified <br />❑ enQuesta CIS configuration defines the window type by enQuesta work order type <br />System Process Generated Work Orders <br />enQuesta CIS has the ability to generate a batch of work orders based on a specific process. <br />Any work generated by system processes can have a pre -loaded schedule date that will be sent to <br />enQuestaLink. <br /># of Services <br />For work orders that contain multiple services, enQuesta CIS will create one work order that will <br />contain all services in enQuestaLink. Max of 6 services — up to 3 registers. <br />Priority Codes <br />enQuestaLink can define a priority for a job code. Any order created with that job code inherits that <br />priority. This is configuration in enQuestaLink. <br />Definitions of priorities for each work order type will be determined in the mapping session for a <br />customer implementation. <br />Santa Ana enQuesta Link Mobile Proposal <br />Page 21 of 31 Proprietary and Confidential to Systems & Software, Inc. 08/31/19 <br />