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EXECUTIVE SUMMARY <br />As technology continues to advance and business -to -consumer interaction moves <br />increasingly online, modern consumers are more demanding than ever when it comes <br />to the way they interact with their service providers. Increasingly, customers will <br />determine their overall happiness with service providers not only in the service they <br />receive, but in the provider's ability to provide information and assistance on the <br />customer's terms. In order to continue to offer excellence in customer service, utilities <br />need to rise to meet this new demand for a modern, functional, online portal for their <br />customers. <br />To meet The Customer's needs, S&S is proposing our Capricorn Customer Self -Service <br />product, the Smart Forms module for customer request automation, and several <br />ancillary modules, like our Outage Management integration. The overall solution will <br />provide Customers with a best -in -class customer care experience through a market - <br />proven solution. First and foremost is the modern design of the solution, presenting your <br />customers with an intuitive and attractive portal that functions fully on both the Web and <br />mobile devices. But behind the scenes, the solution's seamless integration to ancillary <br />systems and available customization with help ensure Customers receives a product <br />that's more than capable of meeting your business cases for upgrading your portal. <br />Capricon.J.". <br />for enQuesta <br />Several years ago S&S began to search for the next logical step in Web Self Service, <br />beyond our existing product, WebConnect. Through that search we found SilverBlaze <br />and their industry -leading Capricorn product. After building an extremely tight integration <br />over the following years, we are excited to be able to offer this modern solution to our <br />customers, and have seen significant adoption in a short amount of time. <br />Why Choose S&S? <br />Your Goals and Objectives. Customers will find no better partner for delivering a <br />superior self-service experience for your customers. Through integration with enQuesta, <br />Capricorn will provide for all your requested functionality and will work fully for your <br />customers anywhere, anytime and on any device. Below we have listed your stated <br />objects to show how Capricorn will help you reach your goals. <br />r. <br />