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COMPANY QUALIFICATIONS <br />The S&S journey into the Customer Self -Service space began over ten years ago, when <br />our Product Management team identified the need for self-service options as a major <br />driver for change in the market going forward. This led us to adopt the WebConnect <br />solution for enQuesta and position us as a leader in the CIS market in our ability to best <br />facilitate the end customer's positive utility experience. Over the next several years, we <br />invested considerable time and resources into strengthening the integration between <br />the two systems and enhancing the functional capabilities of our overall offering. <br />The result was a resounding success for S&S and our customers, as within a decade <br />we had adoption of our CSS offering by 90% of our customer base. This not only <br />provided S&S the ability to reinvest significant revenue into our CSS solution, but more <br />importantly is gave us more than 30 opportunities to implement the solution and <br />integrate it with enQuesta. This provided us with the ability to create a successful, <br />iterative implementation methodology for both the CSS and the integration, and it's this <br />knowledge that we would leverage to ensure project success with Customers. <br />Several years ago, S&S began to search for the next logical step in Web Self Service, <br />beyond our existing product, WebConnect. Through that search we found SilverBlaze <br />and their industry -leading Capricorn product. After building an extremely tight integration <br />over the following years, we are excited to be able to offer this modern solution to our <br />customers and have seen significant adoption in a short amount of time. Our customer <br />portal breakdown is below, which includes a number of customers that are similar in <br />size and services to Customers: <br />rl <br />