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• <br />Escalation Path 8:00 AM - 5:00 PM Eastern Standard Time (Monday - Friday) <br />If you do not receive a response within the given time frame, please escalate to the next level. <br />Escalation <br />S&S Support <br />800.655.8810 or <br />Expected Response Time: <br />Level - 1 <br />Desk <br />support@ssivt.com <br />2 hours <br />*Showstopper Issue Response Time: <br />15 minutes <br />Escalagon <br />Director <br />416.452.8808 or <br />Expected Response Time: <br />Level - 2 <br />of Support <br />linda.perna@ <br />1 hours <br />Linda Perna <br />systemsandsoftware. net <br />*Showstopper Issue Response Time: <br />15 minutes <br />Eti n <br />j VP, Operations <br />416.819.0099 or <br />Expected Response Time: <br />Leven - 2. <br />Dana <br />dana.lendorf-mccarthy@ <br />1 hours <br />Lendorf-McCarthy <br />systemsandsoftware.net <br />*Showstopper Issue Response Time: <br />15 minutes <br />Methods of contact for after-hours support: is 800.655.8810 <br />ESCALMVIUN PATH: <br />Escalation times: 6:OOPM - 8:OOAM (Monday to Friday) & 12:OOAM - 11:59PM (Saturday & Sunday) <br />If you do not receive a response within the given time frame, please escalate to the next level. <br />Escalation I Director of Support I 416.452.8808 or linda.perna@systemsandsoftware.net <br />Level - 1 Linda Perna <br />Escalation VP, Operations 416.819.0099 or <br />Level - 2 1 Dana Lendorf-McCarthy I dana.lendorf-mccarthy@systemsandsoftware.net <br />