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Statement of Work for enQuesta v6 Upgrade 7.1.7.3 The SpiraTest test scripts will contain scripts for both Functional and Integration testing for the Customer to execute in the same, single test phase. 7.1.8 Customer Responsibilities 7.1.8.1 The Customer is responsible for creating a detailed Functional/Integration test schedule to take place in the time allotted for Functional/Integration testing in the Project Plan. This schedule should include a day-by-day or week -by -week schedule that matches resources with the test scripts that they will execute on a day-by-day or week -by -week basis. 7.1.8.2 The Customer is responsible for all Functional and Integration testing using their test scripts and list of processes to test as a guide. 7.1.8.3 The Customer will report issues in a timely manner and in writing to S&S 7.1.9 S&S Responsibilities 7.1.9.1 S&S will conduct limited functional testing based on business critical enQuesta processes to ensure sufficient functionality before the Customer executes functional testing. 7.1.9.2 As testing issues are identified in SpiraTest, S&S will report issues internally in a timely manner to begin the fix process. S&S will log and track all testing issues and deploy fixes on a regular and/or as needed basis. 7.1.9.3 S&S will hold weekly testing status calls to assess progress and address any issues inhibiting testing progress. 7.1.10 Testing Progress Inhibitors 7.1.10.1 Not completing testing in the timeframes allotted in the Project Plan can be one of the primary reasons for project (Go -live) delays in an upgrade project. If testing in any of the testing phases exceeds the time allotted in the Project Plan, and it is not a result of enQuesta v6 issues or bugs or other S&S caused factors, S&S will make every effort to accommodate the delay to not affect the Go -live date. If Customer caused testing delays do result in project or Go -live date delays, note that this can result in change orders to account for the additional effort for supporting the upgrade project beyond the timeframes allotted. Train the Trainer 7.1.11 S&S is responsible for providing train the trainer training to Customer training resources so that they can provide end user training to the Customer's users. 7.1.12 The Customer is responsible for providing a Project Team member to support each end user training class. This team member should have knowledge of the Customer's business processes in enQuesta. Propriety & Confidential January 27, 2020 Page 24 of 37