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Statement of Work for enQuesta v6 Upgrade <br />9.1 Phase 2 <br />Capricorn — Self -Service Customer Portal Cost Estimates <br />DELIVERABLE <br />Completion of Capricorn Customer Self- <br />Serve Portal <br />Amount Due <br />$100,000.00 <br />Maintenance <br />$15,000.00 <br />License for Capricorn <br />$85,000.00 <br />a <br />�� 111 11 <br />$37,000.00 <br />20% of Total Services ($185,000) <br />Grand Total <br />111 11 <br />Details of the Caoricom product and estimated costs: <br />The Capricorn Portal Statement of work will be developed and finalized once Santa Ana and Systems and Software <br />complete a discovery. The portal implementation is planned to be post enQuesta version 6. <br />S&S will implement the Capricorn Customer Portal for Utilities and Smart Forms for Utilities products. Included <br />area high-level description of the product and features available. <br />Cost for the portal are estimated at $185,000 but this number will be finalized with a statement of work between <br />Systems and Software and the City of Santa Ana. <br />Cost for the maintenance of Capricorn in the amount of $15,000 will be billed after installation of product, at a <br />prorated amount, and added to the 2020 Support & Maintenance for future billing (estimated billing date is <br />10/01/2020). <br />Contingency of 20% ($37,000) is applicable to one or more components of Phase 2 of the Capricorn Self -Serve <br />portal. <br />❑ Rich Dashboard interface with the following features and widgets: <br />o Current Account title bar showing accounts linked to the user profile <br />o Expanding linked accounts panel with configurable details including Account Nickname, <br />Service Address, Current Balance, and more. <br />o Account Details widget with past due alerts, nickname, credit rating, account owner, address, <br />balances, discounts, pay plan, and more optional configurable details. <br />o My Current Bill widget with current balance and due date, pre -authorized pay alerts, view <br />current bill PDF, pay bill, payment extension requests, budget billing, current bill details by <br />service. <br />o My Alerts widget showing current active alerts based on customer settings and services <br />including Bill/Usage Thresholds, High Usage / Leak Detection, Outages and other <br />Proprietary & Confidential January 27, 2020 Page 32 of 37 <br />