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Statement of Work for enQuesta v6 Upgrade <br />❑ Enhanced Notification Integration — supports enQuesta notification settings for communication <br />preference and notification subscriptions where customers can update their enQuesta profile <br />details. <br />❑ Enhanced Optional Personal Information Integration — supports enQuesta extended contact and <br />additional information where customers can update their enQuesta profile details. <br />User Reeistry & Security Module <br />❑ User registration and profile management. <br />❑ Single login for multiple account and meter holders. <br />❑ Ability to auto -link related accounts or allow customers to select accounts to link to their user profile. <br />❑ Access code and password expiry controls, notifications and recovery support. <br />❑ User classification and group profiling for enhanced role -based application security. <br />❑ Guest Access invitations, registration and management. <br />❑ Manage Notifications/Alerts <br />❑ Usage/Budget Thresholds <br />❑ High Usage / Leak Detection <br />❑ Current / Unplanned Outages <br />❑ Report Subscriptions <br />❑ Manage Consumption Report Subscriptions. <br />❑ CSR customer impersonation support and management. <br />❑ Site usage tracking and key statistics dashboard. <br />❑ Full user -click audit logs and user profile change logging. <br />❑ Fully responsive and adaptive web design with Mobile support. <br />❑ Portal themes for enhanced personalization. <br />❑ System Administration: <br />❑ Portal Management: <br />❑ Portal Statistics Dashboard <br />❑ Customer Messaging Center Management <br />❑ Site Navigation Management <br />❑ Site User & Access Control Management <br />❑ Online Payment Transaction reporting <br />❑ User Activity Reporting <br />❑ Content Management: <br />Proprietary & Confidential January 27, 2020 Page 35 of 37 <br />