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DocuSign Envelope ID: D4193A34-E6C4-4761-996E-B77B3804F2ED <br />SIEMENS <br />hnq.C^"i -for in fe <br />Table of Contents <br />ProposalInformation.................................................................................................................. <br />3 <br />ExecutiveSummary .................................................................................................................... <br />3 <br />CustomerObjective.................................................................................................................... <br />4 <br />Preferred Customer Service Agreement Benefits......................................................................... <br />4 <br />Siemens Capabilities & Customer Commitment.......................................................................... <br />4 <br />TheVision for Our Approach....................................................................................................... <br />4 <br />OurService Approach................................................................................................................. <br />5 <br />YEAR01 — 2019/2020............................................................................................................. <br />5 <br />YEAR02 — 202012021............................................................................................................. <br />5 <br />YEAR03 — 202112022............................................................................................................. <br />5 <br />Scopeof Services........................................................................................................................ <br />6 <br />EMERGENCYRESPONSES......................................................................................................... <br />6 <br />TECHNOLOGYAUDIT............................................................................................................... <br />7 <br />HVAC CONTROL SERVICES — AUTOMATION.............................................................................. <br />7 <br />HVAC CONTROL SERVICES — MECHANICAL............................................................................... <br />9 <br />TRAINING................................................................................................................................ <br />9 <br />CONTINGENCYFUNDS............................................................................................................ <br />9 <br />Service Implementation Plan.................................................................................................... <br />10 <br />CONNECTIVITY...................................................................................................................... <br />10 <br />SERVICE AGREEMENT CONTRACT CHARACTERISTIC................................................................ <br />10 <br />SIEMENS SERVICE PORTAL..................................................................................................... <br />10 <br />MaintainedEquipment............................................................................................................. <br />11 <br />ServiceTeam............................................................................................................................ <br />12 <br />Page 2 of 13 <br />